Privacy Policy

This website ("Site") is operated by tendasalu ("we", "us", or "our"). Our Privacy Policy outlines the methods through which we gather, utilize, share, and safeguard your personal information during your Site visits, purchases, or other engagements with our services (jointly termed "Services"). Your use of these Services constitutes acceptance of the practices detailed herein. Throughout this Privacy Policy, "you" and "your" designate any user of our Services - whether as customer, visitor, or individual whose data we collect under these terms.

Careful review of this Policy is essential.

Information Collection Methods

We obtain personal information via three primary channels:

Direct Submissions from You

• Contact information (name, email, shipping/billing addresses, phone number) is collected during account creation or checkout.

• Payment details (e.g., credit/debit cards) are captured for transaction processing, with secure handling managed exclusively by our payment partners.

• Account credentials (username/password) are recorded upon registration.

• Communication content is retained when you contact support or submit feedback.

• Submitted preferences/profile data including product reviews and wishlist items are stored.

Automated Collection During Site Usage

• Cookies and similar technologies automatically gather: IP addresses, browser/device types, operating systems, referral URLs, viewed pages, clicked links, and Site interactions.

• Shopping behavior data (products viewed, cart additions, purchase history) is systematically captured.

Third-Party Information Sources

• Payment processors supply transaction confirmations and limited details (e.g., partial card numbers).

• Analytics, marketing, and fraud prevention partners may provide supplemental data.

• Social media platforms share profile information when you interact with us, governed by their privacy settings and your permissions.

Utilization of Your Personal Data

The personal information we gather serves these primary business objectives:

Order Fulfillment & Service Delivery

Your data facilitates purchase processing, shipping coordination, returns/exchanges management, account maintenance, and customer support provision. This constitutes contractual performance essential to our agreement with you.

User Communication

Contact information enables transmission of order confirmations, delivery notifications, account updates, and responses to your queries.

Marketing Initiatives & Advertising

Where legally mandated consent is obtained, promotional communications (emails/SMS) regarding products, services, offers, and events may be delivered. Unsubscription remains available at any time. Personalization of advertisements across our Site and third-party platforms may also utilize your information.

Service Enhancement & Security

Usage analytics drive Site optimization through user behavior analysis, technical issue diagnosis, experience improvement, and feature development. Fraud detection, security breach prevention, and illicit activity investigation employ your data pursuant to our legitimate operational interests in maintaining secure, functional services.

Legal Compliance

Information may be processed to satisfy applicable statutory obligations, regulatory requirements, legal proceedings, or enforceable government demands (including tax reporting and subpoena responses).

Cookies and Tracking Technologies

Our Site employs cookies, pixels, web beacons, and analogous tracking mechanisms (collectively "Cookies").

Small text files placed on your device, Cookies enable core website functionality, retain preference settings, and optimize browsing experiences. Essential operational purposes include session-based shopping cart retention and account login security maintenance. Additional utilization encompasses functional applications (e.g., language preference retention), performance/analytics operations (e.g., traffic pattern analysis), and advertising/targeting implementations (e.g., relevant ad display)

Browser settings facilitate Cookie preference management. Note that deactivation of specific Cookies may impair functionality within certain Site sections. Comprehensive details regarding deployed Cookies are available in our [Link to Cookie Policy or Detailed Cookie Table].

Personal Information Disclosure

Information disclosure occurs exclusively under these defined circumstances:

Third-Party Service Providers

Trusted partners performing operationally essential services receive information under strict confidentiality. These include payment processing entities, order fulfillment and logistics specialists, IT infrastructure and cloud hosting providers, marketing/advertising platform operators, customer support solution providers and contractual obligations bind these parties to information protection and service-limited usage.

Legal Compliance Requirements

Disclosure may occur pursuant to valid legal processes including subpoenas, court orders, or statutory mandates to protect the rights, property, or safety of tendasalu, customers, or the public.

Corporate Transaction Contingencies

During mergers, acquisitions, asset sales, financings, or similar transactions, information transfers as constituent business assets.

Consent-Based Sharing

Specific third parties receive information only upon your explicit direction or documented consent.

No sale of personal information to third parties for independent marketing purposes occurs.

Data Security

Implementation encompasses reasonable administrative, technical, and physical protections engineered to secure your personal data against unauthorized access, loss, misuse, or modification.

Industry-standard encryption protocols (SSL/TLS) safeguard sensitive data transmissions, particularly during checkout procedures.

Personal information accessibility remains restricted to authorized personnel requiring access for legitimate business functions.

Payment processor compliance with Payment Card Industry Data Security Standards (PCI-DSS) is maintained. Post-transaction, full credit card numbers undergo permanent deletion from our systems.

Despite rigorous protective measures, absolute security cannot be guaranteed. Internet-based transmissions and electronic storage systems inherently carry residual risks.

Cross-Border Data Transfers

Your personal information may undergo transfer, storage, and processing in designated processing locations such as [e.g., the United States], where jurisdictional data protection frameworks may differ from your country of residence.

Transfers originating within the European Economic Area (EEA), United Kingdom (UK), or Switzerland to jurisdictions lacking adequacy determinations employ appropriate transfer mechanisms including European Commission-approved Standard Contractual Clauses (SCCs).

Your Privacy Rights

Subject to jurisdictional applicability (including regulations like GDPR and CCPA/CPRA), the following entitlements regarding your personal data may be available:

1. You have the right to submit a request for access to the categories and specific pieces of personal information that we maintain about you.

2. You are entitled to request that we rectify any verified inaccuracies or complete any incomplete personal information within our records.

3. You may exercise your right to request the deletion of your personal information, although we may retain certain data where lawful exceptions under applicable statutes apply.

4. Where technically feasible, you possess the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format suitable for transfer to another data controller.

5. In instances where our processing of your personal information relies exclusively on your consent as the legal basis, you retain the right to withdraw that consent at any time without prejudice to the lawfulness of processing based on consent before its withdrawal.

6. You may have the right to request a restriction on the processing of your personal information under circumstances defined by law, or to object to certain categories of processing activities, such as direct marketing or processing based on legitimate interests.

7. We affirm that exercising any of these privacy rights will not result in discriminatory treatment regarding service quality, pricing, or user experience.

8. If we render an unfavorable decision regarding your privacy request, applicable laws may grant you the right to appeal that decision through a designated process.

To initiate the exercise of any right enumerated above, please contact us using the designated communication channels provided. We will undertake reasonable steps to verify your identity in accordance with regulatory requirements prior to fulfilling your request.

Children's Privacy

Our Services are exclusively designed for adult users and expressly prohibit utilization by individuals below 18 years of age. We implement systematic age verification protocols and categorically refrain from intentionally gathering personal data from underage visitors. Should you, as a legal guardian, become aware of any unauthorized disclosure of a minor's information through our platforms, immediate notification via our designated channels is imperative. Upon confirmation that any personal data originates from a user beneath the statutory minimum age, we initiate prompt data expungement procedures without exception.

Data Retention

Personal information preservation durations strictly align with operational necessities to achieve the objectives specified within this Policy, subject to statutory preservation mandates that supersede standard retention windows (including but not limited to fiscal compliance, auditing requirements, legal proceedings, or security threat mitigation). Retention timeframes exhibit material variation contingent upon both data classification and processing purpose. Account-related information persists through active engagement phases and extends throughout a commercially reasonable post-account closure period determined by business needs and regulatory obligations.

Policy Amendment Procedures

Periodic revisions to this Privacy Policy may occur reflecting evolutions in operational methodologies, technological infrastructure, legislative developments, or other legitimate business considerations. The current enforceable version remains perpetually accessible at this designated URL. Stakeholders bear responsibility for regular policy review to maintain awareness of governing terms. Substantive modifications triggering material impact will generate advance notification through prioritized channels, potentially including website banners or electronic communications where jurisdictionally appropriate. Continued Service utilization following policy modifications constitutes legally binding acceptance of all revised provisions.

Contact Us

Inquiries, concerns, or formal requests pertaining to this Policy's interpretation or execution, or regarding personal information management, must be directed exclusively to [email protected]. Our governance team ensures responses align with all statutorily prescribed timelines and content requirements applicable within your jurisdiction.